A gesture can speak volumes when it comes to body language. Sometimes gestures say more than the spoken word when it comes to communicating with an individual standing in front of you.
Several gestures can indicate how a person is relating to you:
• Signs and symbols, such as the thumbs up signal or the victory sign
Sometimes these gestures, however, come in the form of mirroring. Mirroring is basically a form of copying what someone else is doing in order to reflect back that you wish to establish a rapport with that individual.
Mirroring is powerful in that it expresses to others that you wish to engage with them. Mirroring also reflects that you wish to establish a relationship with the individual with whom you are speaking.
Using mirroring in business communications can build and strengthen customer relationships. Many people don’t leverage this skill and here’s how you can.
Mirroring Establishes Trust
The art of mirroring establishes a good foundation. When you mirror someone’s body posture or hand gestures, it shows that you are trustworthy.
All good relationships, both business and personal, formed on the foundation of trust are relationships that will thrive.
Mirroring Expresses that You Wish to Establish a Relationship
Mirroring someone’s gestures and body language expresses your desire to build a working relationship with that person. When you mirror someone, you express that you are like-minded individuals, which in turn can express that you have the same goals and core values.
Mirroring Shows Respect
When you use the body language technique of mirroring, you show respect for that individual. Does this benefit come as a surprise to you? We mostly think when someone is mirroring someone’s gestures that they’re making fun of the person. Au contraire, mon cheri.
Mirroring shows that you revere that person. You also show that you have respect for that individual and do not put yourself above or below him or her.
When it comes to doing business with any individual, that individual needs to feel that a good foundation is set, trust is established, and respect exists.
Mirroring might not be a new concept for you, but do you practice this skill on a regular basis? By implementing a few skills like mirroring you’ll be able to forge strong relationships with customers.
So, your action step is to start observing the gestures that others make when you’re talking with them. Try making one or two of the same hand gestures that the person makes and note the results, my guess is that this will become one of the most resourceful business communication tools for you.