How well do your business systems support you? So far are you having slow your business growth? Or is you business growing by leaps and bounds?
Many businesses are started without a concept of systems. That’s okay. That’s part of the learning process. However, if you’re ready to spend less time working in your business, and more time working on your business – and making money – then it’s time to begin implementing some systems.
What are Systems?
Systems are a collection of processes that run without you. They help your business get consistent, measurable, efficient results. They certainly benefit you because they make your business run more smoothly. However, they also benefit your customers because they make everything run more smoothly. They help you provide an exceptional customer experience.
Systems can, and SHOULD, be created for just about every aspect of your business. They can be simple one or two step processes, or multistep processes that leverage technology and/or team members.
For example, a system that automatically collects payment from your customer makes it easy for them to pay and easy for you to collect. A customer service system, however, may have multiple steps in the process. You might receive their customer service message or ticket, log it, respond to it, and then evaluate the results.
The Risk of Operating Without a System
Lost money. One of the biggest risks to your business without systems is that you may be losing money. If a process is too complicated or confusing for your prospects, they may not convert to customers. If the process is different every time they connect with your business, then they have a lack of stability. People like to know what to expect.
Likewise, you may spend tremendous amounts of your precious time on tasks that don’t generate any income.
For example, how much time do you spend responding to emails? Do you earn any money during that time? What if you had an autoresponder that included information and informative links to help answer the majority of your customer questions automatically?
What if you had an assistant that reviewed your emails and only sent you the ones that required your attention? How much time would you save? How would you spend that time? Ideally, you’d spend it on profit-generating tasks. You might work with customers if you’re a service provider or brainstorm new products and services that you can add to your business.
So, now I bet you see the benefits to creating systems for your business and why you don’t want to function without them.
Not sure how to build your business systems? I understand, it took me a while to get my business running smoothly so I didn’t have to put in 10 hour-days…every day. Being an entrepreneur is tough, no doubt about it. If you’re buried and wondering if it’s all worth it, the answer is yes. A little guidance and a setting up your business systems will take you from struggling to success. Learn more about how you can become a business success story.
Your success is my business!