In a recent article we talked about how to step up Facebook groups to create a community to help you serve your customers better. Today, we get to hear from Business Coach Jackie Harder, who is going to share why she decided to create her first group and how that community has helped her serve others better.
As you read her answers I’m sure you’ll pick up on the passion Jackie has to help people recognize and develop their own strengths, talents and abilities. The passion to help others is one of the reasons she is so successful.
Let’s get going with our questions…
1. When did you start your group, and why did you create it?
Jackie: I started it in January 2014, because everyone these days seems to be pressed for time. I looked all over the Internet and couldn’t find anything like it. With the greater connectivity we have today, people struggle with getting everything done. I wanted to be able to pass along the tips and tricks that I use, and that I have learned from others, to help people become better managers of their time and their life.
2. What do you feel makes your community special?
Jackie: My community is always looking for ways to be better, to do things more efficiently and get better balance. I love the interaction from those who participate; most lurk in the background but I know they get value because every so often I’ll see a comment about what great information I’m providing. And I look at their names and think, “Who are you again?” 😉
3. If you could magically give all of your community members one thing in this world, what would it be, and why?
Jackie: The knowledge that they don’t have to do it all, that they can outsource or delegate to others. Done is better than perfect, because perfection doesn’t exist. And that they are worth taking time for themselves.
4. If you could ask your group members one thing and get an answer from all of them, what would that question be?
Jackie: What’s one thing I can do to help you become more successful?
5. Feel free to give a shout-out to some of your most active members an share what do you like most about their contributions?
Jackie: Most active members: Grateful Chick Larissa Traquair, because she is so open to new things; Michelle Storm, because she is a techie freak who shares the latest apps and gadgets that rarely make my radar, and because she is incredibly well organized – maybe to the point of OCD: and Paula Losekamp Hochman, because she gets a lot out of the group and is generous with her praise and ideas. Others, like Beth Niebuhr and Heather Sant0, provide greatly appreciated support along the way.
6. What are some of the hot topics that seem to always be discussed within the group?
Jackie: Dealing with procrastination and Bright Shiny Object Syndrome, which are related in some ways but not completely. In many cases, procrastination is about other things – lack of clear-cut goals, failure to set strong boundaries, placing themselves last on the list, etc.
7. For someone new to this community, how do they get the most out of it?
Jackie: The best way to get something out of this community is to be open to new ideas. You cannot make changes in your life if you insist on wearing blinders. And as with anything, you can’t just learn – you have to do. I provide quick tips and tricks on how to save time, become more focused, curb procrastination, deal with ADD behaviors (diagnosed and undiagnosed), setting boundaries, etc. None of this will help unless you take action.
8. Has anything surprised you about owning a group about time management?
Jackie: That the overwhelming majority are women, and that many women suffer from a lack of self-esteem.
9. How has your group helped you serve your clients better?
Jackie: It helped me refine my own self-image; that I have the experience, training and background (the whole “been there, done that” thing) to help women recognize their own strengths, talents and abilities. And that I can help them develop those aspects of their lives so they can become who they want to be.
10. Do you have a paid membership group in addition to your free group? How is this group different and what results do your members receive?
Jackie: Yes, my Power of Women group is a paid group. The first big difference is that POW is secret. That means it cannot even be found on a Facebook search. Everything that is said in the group is completely confidential, which is a big issue in the Time Tips group. I know of a few women who do not participate for fear their bosses could identify a “weakness” and use it against them.
What my members like the most is the support they receive from group members, and the ability to let it all hang out without fear of being judged. They also like the thought-provoking coaching questions I ask. One thing I want to do more of is a “live” coaching session in the group. I did my first one last month with a woman who was being taken advantage of by one of her clients; our coaching revolved around (a) setting boundaries with him and (b) getting paid for the work she did.
I want to thank Jackie for her valuable time, Thank You Jackie! She provided us with the blueprint of how she uncovered a need, to help people become better managers of their time and their life and found a way to serve people with her Time Tips Facebook Group. In serving her (free) group she uncovered another need, to help women recognize their own strengths, talents and abilities and created a great coaching program Power of Women.
Jackie Harder is a perfect example of serving her market without expecting anything in return and…look what happened, her coaching practice grew as a result!
Have you started a group? How is it working to help you serve your audience better? I’d also love to hear your biggest takeaway from Jackie’s experiences.
Your success is my business!
You can learn step-by-step how to bypass Facebook pitfalls and increase your leads and sales without losing your Group members.
How to Start, Grow, Engage & Monetize Facebook Groups is a complete training module that also includes a Worksheet, Checklist and a 21-Idea Blueprint to set you up for AWESOME success with your first Facebook Group. Learn more >>