Most of us don’t like to admit when we’re wrong, but unfortunately, many of us trip up and make communication errors in our professional life.
Here are some of the most common communication errors and how you can avoid making them.
It’s understandable that you have a response to what the other person is saying, but interrupting is a definite communication error.
Unless you have a really good reason, let the other person have her say.
Not Stating the Obvious
You think your customer is automatically going to know you’ll deliver the final project when all the parts are complete? Did you think your co-worker would know how to handle that file you just placed in his hands?
It may be obvious to you, but it is not necessarily obvious to the others. Remember, not everyone thinks like you do.
Communicating clearly and setting up proper expectations removes ambiguity and uncertainty.
It doesn’t mean the other person is incompetent; stating the obvious is just a part of good communication!
Many people make the mistake of not listening when they are engaged in conversation. This is true in the workplace, at home, or social events.
Not listening will make your customers feel like you don’t care about what they have to say, which can make them feel as if you don’t care about them and their challenges. This can be detrimental in dealing with prospects.
Excessive Use of Sarcasm
Responding to customers and co-workers with sarcasm can shut them down. They feel embarrassed, belittled, and/or ridiculed when you respond to what they say with sarcasm.
Remember, not every conversation is a joke or opportunity to show how much you know.
I know, this one SHOULD (caps for emphasis, not yelling), but you’d be surprised. Yelling/raising your voice does not help get your point across more effectively, nor does it endear the other party to your point of view.
All yelling does is make you look like your emotions are out of control. It also tends to annoy the other individual. What I recommend instead is lowering your voice. People tend to focus more on what is being said when your pitch changes.
Communication errors in business can ruin your chances to close a large contract.
Constant communication errors can ruin your business.
You don’t know how customers will interpret things you say, so it’s important to error on the side of communicating professionally and politely.
Your sales success is my business!